Customer Service Center

Hours of Operation: Monday-Friday 8am-5pm
During work hours call Customer Service Center
at 334-5684 or email at fowork@uncg.edu
After Hours and Weekends Emergencies call Campus Police at 334-4444

The primary mission of the Customer Service Center is to provide information and support to the faculty and staff of the University concerning facility maintenance, repair, and renovations. The Customer Service Center relays problems to trades in a fast and efficient manner. Customer Service also assigns trades for work done outside the daily repairs and maintenance. The Customer Service Center is responsible for calling in all elevator and pest control problems.

Request Service

BanFin-59

The Customer Service Center generates work throughout day electronically; and at 10:30am and again at 4:30pm on paper. Emergency work orders called in between these times are dispatched to the appropriate trade immediately.

Amber Wall
Business Manager

Work Order Types

Corrective
Repair work done as part of daily operations of campus.

Preventive Maintenance
Weekly work orders to help with the upkeep of campus and machinery.
Need more space? Remodeling?
Request additional space as well as remodeling requests. For both small and large remodeling projects please review the Space and Remodeling Requests page.
Space and Remodeling
Special Billings
BanFin-59
Billable work orders are generally under $1000 and usually only involves only one trade. Examples include, after hours housekeeping, construction of shelves, and assistance with activities on the weekends or evenings. This work requires a BanFin-59 form in order to be done for billing purposes.
Projects
Project Fees
Major work involving a larger scope than that of a Special Billing. Projects often involve more than one trade and sometimes outside contractors. A project would be subject to a project management fee if it requires more work than we can accommodate with our in-house Facilities Operations maintenance staff.