Facilities Operations

A Department in Facilities



Hours of Operation

Monday – Friday
8:00 AM – 5:00 PM

Phone Number

(336) 334-5684

Please Note

After-hours emergency?
Call UNCG Police at (336) 334-4444.

The primary mission of the Customer Service Center is to provide information and support to the faculty and staff of the University concerning facility maintenance, repair, and renovations. The Customer Service Center relays problems to trades in a fast and efficient manner. Customer Service also assigns trades for work done outside the daily repairs and maintenance. The Customer Service Center is responsible for calling in all elevator and pest control problems.

The Customer Service Center generates work throughout day electronically; and at 10:30 AM and again at 4:30 PM on paper. Emergency work orders called in between these times are dispatched to the appropriate trade immediately.

Work Order Types

Repair work done as part of daily operations of campus.

Preventive Maintenance
Weekly work orders to help with the upkeep of campus and machinery.

Need more space? Remodeling?
Request additional space as well as remodeling requests. For both small and large remodeling projects please review the Space and Remodeling Requests page.

Special Billings
Billable work orders are generally under $1000 and usually only involves only one trade. Examples include, after hours housekeeping, construction of shelves, and assistance with activities on the weekends or evenings. This work requires a BanFin-59 form in order to be done for billing purposes.

Major work involving a larger scope than that of a Special Billing. Projects often involve more than one trade and sometimes outside contractors. A project would be subject to a project management fee if it requires more work than we can accommodate with our in-house Facilities Operations maintenance staff.